Position Details: Position Relationships:

Position Title: Head of Technology Line Managers Position Title: CISO

Function: Technology Direct Report Position Title: Delivery Manager, Engineering Manager &

Solution Architect

New or Existing Position: Existing Key Internal Stakeholders: Global Business Teams (B2B &

B2C), IT, CIO , Technology Team

Date Created: Nov 8, 2025 Key External Stakeholders: IT managed vendors / service suppliers

No. of Direct Reports: 3 No. of Indirect Reports: 15-20

About the Organisation:

A global consumer-focused organisation headquartered in Australia is driving the international expansion of a well-established and fast-growing lifestyle brand. The business partners with leading retailers across multiple markets, delivering innovative products and modern retail solutions that enable scale, efficiency,

and a competitive edge.

Primary Purpose of Role:

The Head of Technology is responsible for defining and executing the technology strategy to enable scalable growth across multiple countries. This includes supply chain operations. As a key member of the leadership team, the Head of Technology aligns technology investment with business priorities, fosters

innovation, and builds the foundational capabilities required to support rapid international expansion. The role oversees the development, implementation, and management of programs that cultivate a strong security culture across our client’s Group companies, ensuring that technology operations remain reliable, resilient, and secure with effective incident and change management processes in place. It also provides leadership over cybersecurity, data protection, and compliance practices aligned with global standards, while implementing scalable support models and vendor partnerships across multiple geographies. In

addition, the Head of Technology develops and leads a high-performing team, providing coaching and mentoring to drive continual performance improvement and operational excellence.

Team Member Minimum Requirements:

Required Qualification Level: Bachelors (Honours) Qualification Field:

Engineering / Commerce / Analytics

/ Operations / Statistics/ Supply

Chain & Inventory / Operations

Preferred Qualification Level: Masters Years of Experience required: 5-7 Years

Level of role:

Management and supervisory professionals focusing on tactical, operational activities within a specified area. Levels within the management career stream typically have three or more direct reports. The majority of time is spent overseeing area of responsibility, planning, prioritising and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.

Technical Skills Required:

Familiarity with modern technologies and transformation approaches, i.e., cloud technologies, automation, digital, as well as broader transformation experience in reorganisation and optimization of security organization. Lead the delivery of technology programs across multiple markets, ensuring alignment with business objectives, timelines, and budgets. Oversee the successful implementation of core systems, including ERP, POS, e-commerce, and integration platforms. Establish agile delivery practices and high-performing cross-functional teams to drive speed and accountability. Proven experience in developing and maintaining strong relationships with internal and external teams. Excellent written and verbal communication skills. Ability to manage multiple initiatives from conception through implementation, including setting deadlines and monitoring progress. Excellent analytical and problem resolution skills & being able to identify, evaluate & report on information technology risks in a manner that meets our client's regulatory and other compliance requirements.

Traits/Abilities:

Strong written and verbal communication skills, analytical and problem-solving skills Development of business cases for technology investment In depth expertise in managing teams in a dynamic project environment Team collaboration & actively contribute to team continuous improvement efforts

Work Experience:

8–10 years’ experience in large-scale complex, diverse Enterprise. At least 3 years must be in a senior leadership role leading and executing an organisational transformation.

Position Scope:

Area of Accountability: Key Responsibilities & Deliverables: Performance Measures & Targets:

Technical:

Define and implement a multi-year technology roadmap that supports business growth, international expansion, and operational efficiency.

Establish a modern, modular, and secure architecture (cloud-first, API-driven, data-enabled) that enables rapid scaling and innovation.

Drive digital transformation across B2B, B2C, and back-office functions.

Plan, schedule, monitor and report on activities related to the program to ensure that all projects contribute to the overall

achievement of the program. Guide strategic decision making and investment priorities. Ensure

alignment with strategic architecture roadmaps and Business outcomes.

Impact assessment, risk and issue management, funding, change management and Business readiness.

Defined metrics to measure the success of all initiatives. Assist our client’s technology team to identify, recommend and

deliver improvements to strengthen internal controls or mitigate gaps that represent a risk to the company.

Champion the remediation of identified risks and organise risk treatment activities to be undertaken to address key risks.

Develop and execute change management plans, including stakeholder engagement, communication strategies, and risk

mitigation.

Positive team feedback Procedures and tools implemented in full Performance meets

requirements (performance appraisal)

Reduction in repeatable problems

Role Delivery:

Lead the delivery of technology programs across multiple markets, ensuring alignment with business objectives, timelines, and budgets.

Oversee the successful implementation of core systems, including ERP, POS, e-commerce, and integration platforms.

Establish agile delivery practices and high-performing cross- functional teams to drive speed and accountability.

Develop and maintain strategic and influential relationships with key stakeholders including the Group companies technology team such as

Cybersecurity, Enterprise Architecture, PMO, Enterprise Systems, Business facing domains, and more broadly with relevant external

stakeholders, proactively managing these for organisational growth and sustainability.

Foster a ‘low-cost, high velocity’ mindset and culture whereby the team does its utmost to: reduce costs; retire technical debt (anything that holds us back); and increases the speed with which we deliver

Innovation and Solutions to our end customer Prepare and manage the our client technology budget allocated

ensuring cost effectiveness and ROI -Build strong relationships with customers and the business based on

trust and value creation. Listen, educate, proactively manage expectations, and provide options.

Maintain an excellent awareness of tactics, environment and trends within our client stores, Distribution Centres and National Office

Bring and embed a strong sense of drive and achievement, based on clear targets and ownership of outcomes.

Setting tailored team and individual KPI’s in alignment with our client’s Global Strategy, as well as actively inspiring your team and

providing them with opportunities to grow their capabilities.

Positive team feedback Manager observations Performance appraisal

Leadership:

Be a purpose and valued-led leader, focussed on enhancing your team’s employee experience.

Lead a high-performing technology team and create an environment of continuous improvement, and actively champion contemporary

delivery practices to support a positive team environment and culture.

Actual effort matches estimates

Deliver quality solutions on- time and to budget Manager feedback

Collaborate with your stakeholders and peers to ensure the strategy remains business and technology aligned and enabled.

Make key decisions and prioritise work to align with the strategy. Demonstrate progress against the strategic goals.

Create an environment of continuous improvement and actively champion contemporary delivery practices, supported by effective

governance. Lead Teams, both direct and indirect, to the contemporary operating

model and embed ways of working.

Capabilities:

Capability: Behaviour:

Commerciality: Educates others on the importance of complying with budget requirements. Holds people accountable for making good financial

decisions. Makes sense of financial data and its implications for the business. Uses relevant financial and quantitative indicators to measure business performance.

Ensures accountability: Accepts responsibility for successes and failures of own work and the team’s work. Holds self and team accountable for outcomes

(e.g., achieving goals and complying with policies and procedures). Monitors metrics and milestones to chart progress against expectations and accountabilities. Designs feedback processes into the work.

Drives results: Pushes others to achieve results. Leads others to persist despite setbacks or obstacles. Fosters a sense of urgency in the team for

reaching goals and meeting deadlines. Drives a track record of success for the team.

Collaborates: Credits others for their contributions and accomplishments. Encourages people to express their views openly. Facilitates effective

collaboration among coworkers and external partners. Involves others in making decisions on behalf of the group.

Strives for Improvement:

Analyses problems and process breakdowns to ensure that improvements are made. Focuses others on driving continuous improvement and quality outcomes. Employs systems, processes, and workflows that help others deliver results without intensive

managerial involvement. Optimises and integrates large-scale systems to improve quality and service.

Key Challenges of This Position:

Multiple internal and external stakeholders. Changing prioritising in a dynamic environment.

Other Areas of Accountability: Key Responsibilities/Major Activities:

Safety: Accountable for a safe site for everyone, every day by implementing and evaluating safe work practices, improving safety

performance and celebrating safety achievements. Reported and identified hazards are actioned. Report site incidents.

Position Dimensions (Circle if applicable):

Interpersonal Skills with Internal Contacts Communicates information, Influences others & negotiates.

Interpersonal Skills with External Contacts Communicates information, Influences others & negotiates.

Budget Accountability i.e. Sales/Revenue or Capex/Opex

Not applicable